Ofcom has recently published its updated consumer complaint figures, revealing the performance of broadband, TV, and telecoms companies. The latest report indicates an overall decrease in complaints compared to the beginning of 2025.
During the second quarter of 2025, Ofcom confirmed a decline in complaints as opposed to the previous quarter. Despite an improvement in the general trend, EE, a BT-owned platform, ranked the lowest in broadband complaints.
Notably, Plusnet, also under BT ownership, emerged as the most favorable broadband provider with the least number of complaints. The complaint figures per 100,000 customers for various broadband providers are as follows:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
Apart from broadband, Ofcom also scrutinizes complaints in other sectors like Landline, Mobile, and Pay-TV. Utility Warehouse excelled in the landline category with zero complaints per 100,000 customers, while EE struggled at the bottom with 8 complaints.
For TV services, TalkTalk and Sky received minimal complaints of 1 and 2 per 100,000 customers, respectively, whereas EE faced a higher count of 6 complaints. In the mobile services segment, EE, Vodafone, and Tesco Mobile shared the top spot with just 1 complaint each.
USwitch commented on the latest Ofcom data, emphasizing the decrease in complaints across various services. While EE received the most complaints, there was a positive trend in complaint reduction. Service issues remain a primary driver of complaints, underscoring the importance of reliable connectivity.
Providers are urged to enhance service quality and value, especially amidst annual price increases. Consumers are advised to compare deals regularly and switch providers if expectations are not met.