Virgin Media customers are being warned about a new scam targeting users of the company’s TV, broadband, and phone services. Fraudsters are posing as Virgin Media representatives to deceive consumers into divulging sensitive information, such as passwords and financial details. The telecoms giant has issued a cautionary statement, highlighting the rise in spoofed calls impersonating the company and urging customers to be vigilant.
In response to the increasing trend of scam calls, Virgin Media has outlined six essential guidelines to help customers protect themselves. Customers are advised to be cautious of unexpected calls regarding their accounts or services, especially if pressured to disclose personal information. Virgin Media emphasizes that they will never request full passwords or PIN numbers over the phone, and customers should not succumb to such demands.
Additionally, customers are urged not to be coerced into sharing personal data, as scammers often use urgency and fear tactics to manipulate individuals. Warning signs include requests for remote device access and calls from individuals exhibiting robotic or unprofessional behavior. To verify the authenticity of unknown callers, customers are encouraged to cross-reference numbers with reliable sources like Who-Called.co.uk or community forums for feedback and reviews.
By following these precautions and staying alert, Virgin Media customers can safeguard themselves against potential scams and protect their personal information.